Identity Resolution Daily

By the Infoglide Team

[Post from Infoglide] What’s in a (Company) Name?

“Matching company names in a database may seem like a simple task. HP is HP, right? Oh wait, HP is also Hewlett Packard or maybe Hewlett-Packard or Hewlett-Packard Company. And EDS is now also HP due to an acquisition. Oh, and by the way, EDS stands for Electronic Data Systems. Yikes!”

Informatica Data Quality: National Security vs. Privacy Rights - the Role for Technology

“I ran across an interesting article concerning the US initiative to broker data exchange with various EU nations. The intent is to gain greater access to information that would help in the global war on terror. . . . The technology challenge can often be so consuming that we devote scarce attention to the ethical issues involved. Data integration and identity resolution technology are continually advancing. By factoring in ethical and moral considerations into the development of the technology, we should be able to support both objectives. Privacy and security do not necessarily need to be requirements that trade off against each other.”

The Bunker Blog: Awareness Wins The Day

“How important is loss prevention awareness? Well, it could very well make the difference between a loss and a recovery. Just a few days ago, while doing some training in a store, I was interrupted by an employee who wanted to tell me that he had just deterred a theft.”

PogoWasRight.org: UK: Big Brother is Bluetoothing You

“A controversial new study that uses Bluetooth technology to track UK citizens, without their knowledge, has come under fire from privacy campaigners.”

Warrick Publishing Online: Fighting retail crime online

“As a former law enforcement officer, I know all too well the growing problem ORC presents to local law enforcement and communities. But with the rising popularity of online marketplaces, bringing these criminals to justice is becoming more and more difficult.”

Sacramento Business Journal: Report: 800 suspect auto insurance claims in Sacramento County

“Statewide, 14,623 out of 23,734 — 61 percent — of the insurance fraud referrals received by the state agency in the last fiscal year were suspected automobile insurance fraud. People who create pre-planned accidents are known as ’stagers.’ They look for high-value targets such as commercial vehicles, expensive luxury cars or vehicles owned by cities or counties. They are considered high value because of the virtual guarantee of insurance coverage.”

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By the Infoglide Team

InformationWeek: Microsoft Bolsters Data Management With Zoomix Purchase

“The Zoomix technology will eventually add functionality to the master data management technology Microsoft acquired last year when it bought Stratature and its +EDM product, according to a blog post by Microsoft group program manager Kirk Haselden, who has been leading the company’s master data management efforts. Master data management software aims to maintain a single, accurate version of data and can do things like show accumulated data on one customer from an array of data sets.”

Reuters UK: U.S. terrorism watch list tops 1 million

“About 400,000 individuals are included on the list, about 95 percent of whom are not U.S. citizens or residents, Kolton said. The watch list also includes separate entries with aliases, fake passports and fake birth dates, bringing the total number of records to more than 1 million, he said. TSA spokesman Christopher White said the agency’s ‘no-fly’ watchlists to screen travellers were ’scrubbed’ last year to remove about half of the names, leaving them with somewhat fewer than 50,000. He said Kennedy and Lewis were never on the list, and that problems they reported were due to their misidentification with names properly on it.”

NetworkWorld: Microsoft buys Zoomix to add data quality to SQL Server

“‘One of the problems we face today is that there is so much data out there, trying to figure out what’s really important — to get information, and from that information to get knowledge about what’s happening — is difficult,’ said Richard Ptak, managing partner of IT analyst firm Ptak, Noel & Associates. Vendors that provide databases, business intelligence and data-management software increasingly are integrating automated data-quality capability into those products to improve the overall quality of an organization’s data, he said.”

MarketWatch: Leading Coalition Applauds Legislation to Protect Consumers From Organized Retail Crime

“‘This new legislation is a long overdue effort to bring U.S. criminal law into the 21st century,’ said Al Thompson, vice president for global supply chain at the Retail Industry Leaders Association. ‘Organized retail crime is a serious and growing national problem. Sophisticated rings of thieves, who steal billions of dollars a year, don’t care about jeopardizing the health and safety of consumers when they sell mishandled products like diabetic test strips or over-the-counter medicines.’”

Andy on Enterprise Software: The Bulldog gets a housemate

“Microsoft generally likes to acquire software companies when they are quite small, with a dozen or two employees. In this way they can assimilate the development staff into Redmond and into the Microsoft way of doing things. . . . They opted for Zoomix, a small Israeli company which I first encountered in 2006, though they were founded in 1999. Zoomix had some quite clever marketing, claiming ’self learning’ technology as a way of making data profiling in particular more productive. In this way it could be compared to Exeros, although the technology underpinnings are quite different.”

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[Post from Infoglide] Companies Just as Guilty of Workers’ Compensation Fraud as Employees

“When you hear ‘workers’ compensation fraud,’ it probably brings to mind the person who is supposed to be out with a bad back but somehow manages to do heavy yard work or play basketball while ‘injured.’ But as we’ve seen before, there’s more than one way to defraud an organization. Another kind of workers’ compensation fraud that happens more often than you might think is the type that involves employers rather than employees.”

Informatica: Microsoft Buys Zoomix

“While this is not a large transaction for Microsoft, the move does underscore the importance of Data Quality. However, this raises an interesting question. Who should you trust to deliver data quality? The people who brought you Vista? the folks who sold you SAP? At first glance, it seems quite convenient to be able to deal with data quality issues in conjunction with specific source systems. However, many IT experts would claim this approach is merely a stop-gap measure. Data must be managed apart from its host systems. Data Quality rules start to truly add value to the business when they span MS SQL Server, and SAP, and Oracle, and etc. etc. It’s still a topic of debate. But the discussion has moved beyond the question of ‘is data quality software useful?’ to ‘where is the most useful place to deliver data quality software?’”

CQ Homeland Security: States Can Fume About Real ID — or They Can Find Ways to Cope With It

“The deadline for implementing REAL ID has been extended to 2014, and so the fight between states and the Department of Homeland Security over a federally approved, state-issued identification card is cooling off, at least for the moment. That doesn’t mean states are happy about things, or that they all have backed off expressing their displeasure over what Washington is imposing on them. . . . But while the anger is understandable, it probably is time for state officials to shelve the hot rhetoric and start thinking about what to do in the next five years to get ready for REAL ID requirements, as vexing and annoying and expensive as the prospect might be. Some states already are making moves in that direction, even if they’re reluctant to acknowledge it.”

AuctionBytes Blog: eFencing Legislation Targets eBay

“eBay and retailers are about to duke it out over legislation introduced into the US House of Representatives yesterday. House Resolution 6491, the Organized Retail Crime Act of 2008, was introduced on Tuesday and was referred to the House Committee on the Judiciary. It would make organized retail crime a federal offense and would make marketplaces like eBay more accountable for stolen goods listed on their sites.”

Confessions of a database geek: Data Quality for Product Attributes: Microsoft Jumps In

“If you watch Data Quality news, or subscribe to my Information Quality aggregator, you’ll have already seen the announcement that Microsoft’s purchasing data quality vendor Zoomix. Vince McBurney and others have posted analyses of the purchase, citing Zoomix’s ability to better-position Microsoft for MDM. What caught my eye in the press release was the mention of product data quality. . . . A good deal of research has targeted how to standardize, classify, and cleanse customer/vendor names and addresses, but few have taken up the challenge for working with products.”

Evolution of Security: Myth Buster: TSA’s Watch List is More Than One Million People Strong

“FACTS ABOUT TERROR WATCH LISTS:

• Terror watch lists keep legitimate terror threats off of airplanes every day, all over the world.
• According to the Congress’ investigative arm, the Government Accountability Office, terror watch lists have, ‘helped combat terrorism’ and ‘enhanced U.S. counterterrorism effort.’
• Our partners in the law enforcement and intelligence communities work tirelessly and in some cases under great physical danger to identify individuals that pose a terror threat. The simple truth is that it would be negligent to not use this information to our advantage.”

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ITBusinessEdge: The Lowdown on Master Data Management

“Master data management technologies can be a bit confusing. . . . In short, if you’re confused, don’t be surprised. MDM is complicated. Fortunately, I’ve found a very helpful free resource that sorts it all out for us.”

b-eye.com - Business Intelligence Network - Blog: David Loshin: Microsoft Buys Zoomix

“As was rumored a few weeks back (see my previous blog entry), Microsoft continues its acquisitions in the data quality/MDM arena with its announced purchase of Israeli data quality company Zoomix.”

NextGov: Federal identity programs boost biometrics market

“‘There is a little glass dome over the Washington, D.C., Beltway community,’ says Jim Harper, director of information policy studies at the Cato Institute, ‘where these contractors and security folks … are absolutely convinced of a growing and mutating and metastasizing terrorist threat–and Congress, meanwhile, has granted them tremendous amounts of money to use any way they can.’ . . . For the foreseeable future, at least, the odd bedfellows will work together. Says Harper, ‘You’ll know your privacy and liberties are relatively secure when I get back to fighting with the ACLU.’”

b-eye.com - Business Intelligence Network - Blog: James Taylor: Should Enterprise Decision Management only cover automation?

“The same reader who asked yesterday’s question had a second: Do you see the terms ‘Enterprise Decision Management‘ and ‘Smart Enough Systems’ concerned mostly with the automation of decisions — which means really only covering strictly operational and appropriate tactical decisions. The term ‘Enterprise Decision Management’ to me suggests a broader definition, one that I would expect to include the management of *all* decisions in an enterprise — operational, tactical, and strategic. I guess I see SES as a subset of EDM, but I felt like they were used as synonyms in a few places and I wasn’t sure I agreed with that usage.”

Beep: Thieves grab the oddest things

“About two-thirds of retailers identified or recovered stolen merchandise (including gift cards) being sold at swap meets, on the Internet and elsewhere, according to the National Retail Federation’s 2008 Organized Retail Crime report. A survey of senior loss prevention professionals estimated that 40 percent of the ‘new in box’ merchandise sold through auction sites was obtained fraudulently. . . . ‘It is a problem for all retailers,’ says LensCrafters’ Ingram. ‘Prices go up for consumers when there is considerable theft.’”

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[Post from Infoglide] Mind Over Data: Faster Returns from Master Data Management

“Andy Hayler recently commented on the ’scale of the problem that Master Data Management (MDM) is attacking.’”

tdwi: New Frontiers in Identity Resolution

“Identity resolution—the process of determining which data representations refer to the same entity—traditionally focused on matching name and address records from company systems. But today’s businesses face a new set of challenges:”

b-eye.com - Business Intelligence Network: Solution Spotlight

“Robert Barker explains how Infoglide Software is used to uncover risk, fraud, and conflicts of interest and is also a useful tool within MDM applications including product information management, customer data integration (CDI), and data quality.”

The Forrester Blog for Information and Knowledge Management Professionals: Informatica Enters Identity Resolution Market — Is MDM Next?

“Now if I were Oracle, I would ask why I didn’t snatch up this relatively inexpensive company first and embed these capabilities permanently into my planned MDM fusion strategy. The coopetition between Oracle and Informatica has been fairly amicable, but that could change very quickly if Informatica voids Identity System’s OEM agreement with Oracle and enters the MDM market with a competing solution. Stay tuned — this could get interesting.”

CheckMEND blog: ‘E-fencing on eBay – lets enforce the check before you buy!

“E-fencing is increasing everyday, according to CNBC, with the help of faceless online auction sites such as eBay and we need to really start looking into ways to overcome these issues.”

destinationCRM.com: DataFlux Has the Edge in Gartner’s Magic Quadrant on Data Quality Tools

“Business Objects, IBM, Informatica, and Harte-Hanks’ Trillium Software join the SAS Institute unit in the top box.”

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smart (enough) systems: How to address decision making challenges - ownership

“You want to manage the decision so that the value of the customer, their retention risk and more is considered and so that the person who REALLY made the decision was the person who works on how to handle the best customers. Only taking control of decisions, being explicit about how they are made and using automation to deliver the decision in every channel, every time is really going to work.”

Evolution of Security: ID Update and Word on the Blog

“Now that the new ID requirement is almost one week old, we wanted to provide additional stats.”

Hi-Tech-Blog: Economy Down Shoplifting Up

“The rise in retail thefts is also being blamed on the presence of organized crime, which account for up to $30 billion in losses every year, according to the FBI. These rings of professional thieves can easily move stolen items through the Internet, where consumers go to look for deals.”

Andy on Enterprise Software: MDM Fashions

“There are some good points in the DM Review article on MDM by William McKnight. In particular, I like that he clearly highlights some issues that some parts of our industry are still in denial over:”

Homeland Security Watch: Technology Task Force Presents 7 Recommendations to Chertoff

“Before he left, Chertoff charged the HSAC membership with one more task: ‘What are the ten tasks for the next Administration to take up and accomplish over its first year or two?’ It seemed odd to charge this group with something so trite. However, he explained, rightly, that it is important that efforts be made to preserve the institutional knowledge of the Department into and through its first ever Presidential transition. I’d like to know what you think should make the top ten list. Comment below.”

Hub Solution Designs: Building a Data Governance Organization

“I’m often asked how many data stewards a company needs. A rule of thumb I’ve used for quite a while is ‘one data steward per $1 billion in annual revenue’, but of course that can’t be a hard and fast rule. Depending on the company, the degree of automation, what data quality tools are available, and the major processes around the enterprise, that number is going to vary.”

The First Post: More snooping please, we love it

“Freeborn Englishmen like nothing more than the state’s jackboot on their windpipes, says David Cox”

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[Post from Infoglide] Identity Resolution Daily - One Year Later . . . or Thereabouts

“Well, here we are feeling like the stereotypical bad husband. We can’t believe we missed our first year anniversary. I guess a couple dozen long stemmed roses are in order.”

b-eye.com - Business Intelligence Network: Master Data Management Readiness

“The selection and purchase of a core master data management system should be the culmination of a series of preparatory steps that are described in this article.”

newsday.com: NYPD arrests 15 suspected in car insurance fraud

“The 13 people were arrested Tuesday on insurance fraud and grand larceny charges stemming from at least five wrecks. Two suspects are still at large. Police say the ring targeted car insurance companies, taking advantage of a state law that entitles people involved in a crash to $50,000 worth of medical benefits. . . . Police are investigating whether the clinics were in on the scam.”

DataFlux Community of Experts: CIO Forum

“This time, I am on my way to be a panel member at a local CIO Forum. . . . Data integration, and data quality issues are going to be on the top of the list for this discussion.”

supermarket.co.za: ‘E-Fencing’ Is Growing Wave In Organized Crime

“These losses are clearly affecting retailers’ bottom lines. According to the survey, organized crime accounts for approximately $30 billion in retail losses every year. As a result, retailers are also spending more to ward off these detrimental incidents. In fact, the average retailer spends approximately $230,000 per year on labor costs, the study said. This price tag can hit $1 million a year at larger chains that are constant organized retail crime (ORC) targets.”

Data Governance and Data Quality Insider: Get Smart about Your Data Quality Projects

“With all due respect to Agent Maxwell Smart, there is a mini battle between good and evil, CONTROL and KAOS, happening in many busy, fast-growing corporations. It is, of course, with information quality. Faster growing companies are more vulnerable to chaos because by opening up new national and international divisions, expanding through acquisition, manufacturing offshore, and doing all the other things that an aggressive company does, it leads to more misalignment and more chaotic data. While a company may have a strong desire to ‘own the world’ or at least their market, they may wind up owning chaos and disorder instead - in the form of disparate data.”

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Hi-Tech-Blog: “Shoplifting Ring Pocketed Millions”

“A joint task force of federal agents and San Jose police officers arrested 17 alleged members of organized crime families for their suspected involvement in a shoplifting ring. Authorities say that the Le and Vo crime families employed hundreds of shoplifters to steal from retail stores.”

b-eye.com - Business Intelligence Network - Blog: David Loshin: Microsoft to Purchase Zoomix?

“Just heard through the rumor mill that Microsoft is ‘thinking about acquiring Zoomix.’“

CNBC: Retail Theft Up But Is Bad Economy The Cause?

“A record number of retailers–85%–say that they’ve been victims of organized retail crime in the past 12 months. That’s up 6% since 2007. . . . According to the NRF, nearly two-thirds (63%) of retailers experienced an increase in online resale of stolen items or ‘e-fencing’ during the past 12 months. Maybe this illegal online market is booming because consumers are now comfortable with buying from eBay or unknown merchants if the price is right.”

PogoWasRight.org: Your Papers Please: TSA outlaws ID-less flight

“In a major change of policy, the Transportation Security Administration has announced that passengers refusing to show ID will no longer be able to fly.”

Hub Solution Designs: Importance of Integration to MDM

“While integration doesn’t always have to be real-time, if you find yourself thinking solely in a batch-oriented mode, take a step back and ask yourself, ‘what will we be giving up by not providing for any real-time capabilities?’”

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Note: There will be no post on Monday as we will be observing Memorial Day. Enjoy your holiday weekend, and we hope to ’see’ you back here on Wednesday.

[Post from Infoglide] Partners in Crime Fighting

“eBay and other online auction services have taken some heat from retailers and Congress because organized retail crime rings and other shoplifters are using these types of services for e-fencing. It’s a bit of a dilemma for these sites because if they do the right thing, and reduce e-fencing on their sites, they lose revenue, which is certainly something no business, public or private, wants to do.”

The 451 Group (requires free registration): An MDM acquisition: the next deal for Informatica?

“Through a combination of homegrown and acquired software, Informatica now has all the requisite pieces for a complete MDM offering – data access, data analysis and profiling, data correction, cleansing, data transformation and now identity management – but not an actual MDM platform itself. It therefore seems logical to us that once the company has digested Identity, a deal scheduled to close in May, it will start eyeing an MDM target to provide a complete offering.”

WKYC.com: Shoplifting: A $40 billion enterprise

“A National Retail Federation study indicates 75 percent of businesses have found their shoplifted items for sale on the internet. . . . Bokovitz said increased incidents of shoplifting are directly related to the state legislature’s decision to drop progressive sentencing on theft related crimes. The penalties for shoplifting no longer increase with the number of times you commit the crime. So who really pays the price? ‘Me and you, the consumer, everybody who plays by the rules because our costs just went up,’ Bokovitz said.”

Netrics HD: The Monk Factor

“It’s great to see that simply collecting customer data is no longer good enough - the data needs to be usable to benefit the business. ‘Refining customer data quality and access to customer data have emerged as two of the top marketing investment priorities of b-to-b CMOs this year. Half of b-to-b marketers plan to put more resources against creating marketing databases, cleaning up customer data, improving sales force automation and CRM integration, according to Forrester Research in its “B2B CMO Investment Priorities for 2008” report.’”

PogoWasRight.org: DHS to monitor access to IT systems

“Government employees, contractors and consultants with access to Homeland Security Department computer systems are among those whose names and personal information will be kept in a newly created database, according to a notice posted in the Federal Register.”

DMReview: Master Data Management and Service-Oriented Architecture

“One of the many ‘hidden benefits’ of a successful master data management (MDM) strategy is the contribution it can make to your enterprise’s move toward a service-oriented architecture (SOA).”

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eBay and other online auction services have taken some heat from retailers and Congress because organized retail crime rings and other shoplifters are using these types of services for e-fencing. It’s a bit of a dilemma for these sites because if they do the right thing, and reduce e-fencing on their sites, they lose revenue, which is certainly something no business, public or private, wants to do.

But eBay seems to be doing the right thing and has dedicated resources to addressing this problem. They have established the Global Law Enforcement Organization (GLEO) to “promote the safe use of their platforms and to collaborate with local, federal and international law enforcement to:

• Help keep the community safe
• Enforce policies
• Prosecute fraudsters”

They also have a partnership with LeadsOnline that allows law enforcement to locate sellers of possible stolen goods that are being listed on their site.

This is key because even when retailers have a really strong case against a seller, it takes a lot of time to find the seller and work with law enforcement to prosecute them. With eBay’s partnerships with LeadsOnline and law enforcement, retailers can more quickly and easily recover stolen goods and catch the bad guys.

But are we putting the cart before the horse? This takes care of the catching and retrieving part but how do the retailers find the stolen merchandise and the crooks? Well, they can do this either manually or they can automate the process. With the first option, retailers assign investigators to manually monitor online auction sites, checking goods for sale against lists of merchandise that have been stolen from their stores. Obviously this is time and resource consuming.

Luckily there’s an easier way. Infoglide Software’s Online Auction Monitoring solution automatically monitors online auction sites for merchandise that is a strong possible match for stolen goods. Online Auction Monitoring can also tap into other key sources of data such as human resources, vendors, reward programs, and incidents databases, so not only can retailers be alerted of a nefarious seller, but they can also know that the seller is an employee or customer of their store.

In a recent study with a regional grocer, Infoglide Software monitored 17 ‘high-risk items’ on a popular auction site for just five days. At the end of the monitoring period, more than 30 unique sellers were identified as having a history of selling many high-risk items over the previous 90 days.

So though e-fencing continues to be significant source of lost revenue for retailers, there are now tools and resources available to address this problem. Retailers now have their own partners in crime fighting.

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